Frequently Asked Questions (FAQs)

Access Maps provide a comprehensive guide to accessible locations and resources. Each Map has the capacity to display an infinite range of venues, amenities and events. Some of the features that your Access Map could highlight are accessible parking spaces, accessible restrooms, beach access mats, parking spaces, public seating and other markers for people with visible and non-visible disabilities, age-related access needs and parents of young children.

Access Maps display a combination of inclusive venues, amenities and events, providing detailed information on infrastructural accessibility, staff training, on-site resources and practical accommodations for visitor needs. This helps our partners measure and monitor their accessibility over time, tracking the improvements they make and better informing future plans. By displaying an Access Map on their website and listing their venues through our Maps Network, organisations are able to better serve clients with a range of access needs. 

Yes, each Access Map can be customised to include the venues, amenities and events that are most valuable to your organisation and community. We work closely with our partners to incorporate specific features, branding elements and functionality tailored to their needs.

Yes, through our Maps Network you can list your organisation's venues, amenities and events for display on any number of Access Map. All you need is an active account and to ensure that all your venue, amenity and event profiles are enabled for public display so that other Access Maps partners can add your information to their Maps.

Yes, Access Maps meet the Web Content Accessibility Guidelines (WCAG), ensuring that they are accessible to our community and compliant with legal requirements.

Yes, each Access Map is designed to be easaly embeded on any of our partners websites. You can also circulate your Map via a customised mobile app for seamless sharing. We provide easy-to-follow steps to embed your Map on your existing platforms.

We encourage our partners to keep their Maps updated regularly to reflect any changes in accessibility features or organisation practices. Updates may occur in response to renovations, new constructions, or changes in regulations to ensure the information remains accurate and reliable.

Yes, our Maps are interactive and can be filtered to focus on specific accessibility features or on the venues, amenities and events that meet user needs. Using Access Maps, people can easily find venues that are wheelchair-accessible, that contain accessible restrooms, that provide accessible parking spaces, and more.

Yes, we encourage users to provide feedback and report any inaccuracies they encounter. Feedback is sent anonymously to the organisations that have listed this information and helps to improve the accuracy and reliability of Access Maps.

We take user privacy and data security seriously. Our systems use industry-leading encryption protocols and security measures to safeguard user data and ensure compliance with data protection regulations.

Yes, Access Maps are designed to be accessible to people with various disabilities, including those using assistive technologies such as screen readers and magnifiers. We follow best practices in web accessibility to ensure a smooth and inclusive user experience for all.

Yes, depending on the needs of your organisation, we offer additional features and functionalities such as route planning for wheelchair users, news feeds and multi-language support.

Access Maps have been successfully implemented by a wide range of organisations, including city councils, community centres, tourism bodies, and sports and recreation providers.

We provide comprehensive technical support and assistance to our partners throughout the integration process and beyond. Our team of experts is available to address any technical issues, provide guidance and ensure a smooth implementation of your Access Map.